Return Policy

Refunds and Return Policy

In order to ensure satisfaction, HAKI Cycle offers a 15-day return period for our products. The 15-day return period starts from the time of the first attempted delivery.

Buyer may only apply for the refund and/or return of the Item in the following circumstances:
• The Item has not been received by Buyer;
• The Item was defective and/or damaged on delivery;
• Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
• The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; or
• By way of private agreement with Seller.

To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

Any costs of shipment back to HAKI Cycle are to be borne by the Buyer.

Buyer will only be refunded after we have received the returned Item. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.